Frequently Asked Questions
I purchased something from Scholl Footwear. How can I return it?
You may return or exchange your merchandise for any reason within 30 days of purchase as long as they are in a resalable condition. Returns for refunds will be credited to the original form of payment. As soon as we receive your parcel your return will typically be processed within 5 working days. (Times may vary during promotional periods). Original shipping charges are not refunded. Visit our returns page for more information.
Where do you ship orders from?
Our Australian warehouse is located in Coomera, QLD.
Our New Zealand warehouse is located in Upper Hutt, Wellington.
Our Singapore warehouse is located in Toh Guan Centre.
When will my order be sent?
We aim to ship any order placed within 1 business day.
Is your chat system a bot?
No, our chat system is monitored by live agents, so please make sure to stay kind. Our chat is live between 9:00am and 4:00pm AEST on weekdays, this does not include QLD public holidays.
My credit card was declined, why does my card show a charge?
If your credit card was declined by our system, you may see an "authorization" on your debit/credit card. We have not taken any money from your account. This is simply an authorization of the funds.
No money is taken from your account until your order ships. In the case of a declined debit/credit card, your order has not been accepted into our system and will therefore not be charged. Please allow 24-48 hours for the authorization to disappear from your account. If you contact your card issuer or banking institution, they may be able to provide you with more information.
Can I change or cancel my order?
Our ordering and fulfillment system is designed to process and ship orders as quickly as possible and therefore orders are unable to be edited or cancelled by our customers after being placed. Visit our returns page for more information about making a return/exchange.
Can I change my delivery address after I place my order?
Once an order has been place, you cannot change the delivery address. The fastest amd best way to update an address on your order is by chatting with us using our chat system, or by calling our customer service team on 1300 856 226 for Australia.0800 827 954 for New Zealand and 9386 4138 for Singapore
I'm looking at a shoe online, but the colour and size I want is unavailable, does this mean you do not have it?
Yes, all of the stock we have available shows online if you cannot see it online, this means we do not have it. We may restock a style, but it is unlikely, feel free to reach out and check.
Do you restock styles that are on sale?
No, we do not restock sale items, these are old season lines.
I have placed an order, but forgot to use a discount code, can you add it to my order?
No, we cannot apply discount codes to an order once it is placed, so please ensure your discount code has applied before placing your order.
Do I need to create an account to place an order?
No, you do not. However, there are many benefits if you do, including maintaining an order history, earning and spending reward points, and saving your details for a faster checkout process. Please create an account before checking out to earn points for that order.