Returns, exchanges & refunds
We're confident you'll love our support. In fact, we'll give you 30 days of wear-testing to make sure that you do. If you're still not convinced, we'll happily refund your purchase. For the greatest comfort, we suggest wearing our shoes for a few hours at a time for the first few days to allow your body to adapt to our biomechanical orthotic technology.
If you are not 100% satisfied with your online purchase, you can return the goods to us within 30 days. Refunds will be credited to the original form of payment. As soon as we receive your parcel your return will typically be processed within 5 working days. (Times may vary during promotional periods). Original shipping charges are not refunded.
STEP ONE: Please contact our customer service team on 9386 4138 or email us at email@example.com to organise a return or exchange.
STEP TWO: Repackage your merchandise in its original packaging.
STEP THREE: Our delivery driver will contact you and advise a suitable pick-up or exchange time and location.
Please note: Exchanges can only be made for the same style or products of equal or
lesser value. Once the goods are received in good condition, a refund will be generated against the credit
card supplied at purchase (minus any shipping costs). If you do not use the provided shipping label and
designated shipping method, Scholl is not able to provide a refund of the shipping charges.
Scholl will only allow one return or exchange per order number.
Faulty, Damaged or Incorrect products
If you believe the product delivered is faulty, damaged or incorrectly supplied please email photos and specific details to firstname.lastname@example.org where it will be assessed and we will be in contact with you with an outcome. Faulty products are subject to our inspection of workmanship and/or materials.